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Noticeboard

Cancelling your Appointment

 

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

Appointments

An appointment system is in operation and the surgery should be contacted in person for appointments from 8.30am on the day or pre-booked in advance.

Phone Lines

Phone Lines

We have had a number of comments from patients alerting us to long "hold time" being experienced when telephoning the practice. We have been investigating this with our telephone suppliers and have identified that the number of patients being able to queue was 11, which significantly increased waiting times, often at the patient's cost.

To enable us to better manage the queue we have reduced this number to 6.

We would like to encourage all patients telephoning for test results and non-urgent matters to telephone the practice after midday when the lines are less busy.



 
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