Green Wrythe Surgery

 Our Patient Participation Group is an opportunity for our patients to express their views about the practice and the way that it is run. Meetings are usually held every two months between the hours of 12.30pm and 2.30pm.

The meetings are a great chance for you to give your opinions about our practice and the services on offer and all is discussed confidentially.

If these meetings are something you would be interested in joining then please contact us on 0203 770 6071 and discuss with Marion Gower, our practice manager.

Please see the above tabs for the minutes of each meeting from 2016 onwards.

2nd February 2016

Attendees: MG, CK, JK, MC

1. It was suggested by JK that we advertise the PPG meetings in the Reception area also in Boots and Anna Pharmacy.

2. Wandle Valley Surgery has now closed. The last day was on 31^st December 2015. We were originally asked to take between 100 - 200 of their patients, but after a meeting with the CCG and NHS England we were advised to continue to register their patients and have now taken approx 300.

3. We have now had to make a decision that we can no longer keep patients that have moved out of the area.

4. JK requested that we ask the cleaners if they can leave more space between the rows of chairs in reception as it is very difficult for patients, especially disabled patients to sit in the seats comfortably.

5. We are hoping to have the chairs removed from under the staircase, this will allow space for parents to leave their buggy’s.

 6. The PTA system which is used for booking patients transport is never working correctly, Janet will raise this alert at the next PRG meeting. Although we can e mail booking forms to them.

7. MG will e mail the PRG to find out when the next meeting will be and let JK know.

 8. HC will add the minutes of the Patient Participation group meeting to the surgery website.

Date of next PPG meeting is on Tuesday 5^th April at 12.30

 5th October 2016

Attendees: MG, CK, JK, EK, MC, HS, DM

 1 . We have tried to introduce more patients to the Patient Participation Group Meetings by advertising in the local chemists and also attaching information to patients prescriptions.

2. We are waiting for the CQC to come back for a re-visit between November and January to assess the issues that we have to address.

3. Next month we will be participating in an antibiotic awareness week, JK said that she would be happy to come into the surgery to hand out leaflets to the patients on this subject.

4.Controlled drugs will not be prescribed online; the request will have to be given into reception.

5. With regards to booking appointments early in the mornings, patients who come into the surgery at 7am cannot be seen until 8am, they are asked to take a seat and wait until 8am when the phones are switched over, as this will be unfair to patients who are ringing the surgery for an appointment.

6.Notice Boards will be checked for out of date notices.

7.We are having a new calling board fitted by Emis. The check in screen will remain the same.

8. We have an on going issue with the chairs in reception being put to close together by the cleaners. We are going to ask the reception staff to check the chairs each morning.

9.JK requested that staff name badges should be put on display and not covered by clothing.

10.CK to download blood donor leaflet and literature to display in Reception.

Date of next meeting :   Thurs 8^th December 2016 at 12.30 -   Dr Said to supply Mince Pies!

 15th December 2016

Attendees: MG, CK, MC, JK, DS

1. New Screen Calling Board - We now have a new calling board. It was noticed that the PPG advertisement disappears very quickly before it can be read properly. We will ask Hollie to have a look at it. Some of the advertisements are pre-set.

2. Clinical Commissioning Group/ GP questionnaire - The CCG have been into the surgery on several occasions over the last few weeks, they are helping us to prepare for our next CQC visit. We have a questionnaire that we will be handing out to patients called GPAQ, this questionnaire is focusing more on the GPs consultations. Once we have the results we will download them onto the surgery website. The CQC presented us with a list of improvements on their last visit that need to be addressed regarding adult/child safeguarding, complaints and significant events and all these have been addressed. The staff have taken part in online and in house training with regards to Safeguarding

3, PRG group meeting for 2017. -JK said that she is happy to continue to represent us at the PRG meetings.

4. It was discussed that some patients were not getting prescriptions on time when requested through the online service. We will look into this problem.

5.JK shared concerns regarding repeat dispensing. We will check with the prescribing administrator about how she is aware when the patients 6 monthly prescriptions are due from the chemist.

6. Patients can access their results from the surgery. ID must be shown and there is a form to be completed at the reception. We will see if this can be advertised on the new calling board.

7.The Wilson walk in centre and the Wilson Hospital are both closing down. The walk in centre has 1800 patients that will need to be registered with other surgeries in the area.

8. It was suggested that it would be a good idea if one of the receptions/nurses/doctors and possibly a parent from one of the local schools attended the PPG meetings.

Actions

HC to review PPG advert

MG to investigate problems with on line prescriptions

Repeat dispensing to be discussed with local pharmacies and BS

Advertise on line access on calling board

Next meeting date – 16/2/17 12.30pm

16th February 2017 

Attendees - MG, CK, JD, JK, EK, HS

Actions from last meeting

HC has reviewed the PPG advert and amended it

MG spoke to GPs regarding on line scripts and the need to turn them around within the 48 hour deadline

Repeat dispensing process has been reviewed

HC has added on line access info onto the calling board

1. JK noted that some of the receptionist team are answering the phone with “surgery”, we will speak to the Receptionist and asked them to answer the phone with “Green Wrythe Surgery”, as there is often a confusion with Green Wrythe surgery and Wrythe Green surgery.

2. There will be two hubs in Carshalton and one in Sutton which will open between 6.30 am – 8.30 pm Monday – Friday and 8am – 8pm Saturday and Sunday, the first will be opened at the end of March. There will be doctors and nurses on site. Wrythe Green surgery will be the hub for this area, it will be by appointment only, there will be no walk in surgery

3. The Wilson walk in centre is closing down at the end of March.

4. Patients who wish to make an appointment on line or order prescriptions on line, must ask for a password at reception. You can also view medical records, please ask at reception for further details.

5.In the absence of GP’s we have the capability to request a locum GP as and when required.

6. We will continue to advertise the Patients Participation Group meetings, as we are keen to increase our members.

Actions - Caron to advise staff of narrative to be used when answering the telephone.

7. Ideas to be shared for increasing membership of PPG meeting.

Dates of next meeting: Thursday 27^th April 17

4th May 2017

Attendees - MG, CK, JD, JK, EK, MC

CQC Inspection

We have recently had our CQC inspection. We had positive feedback which was very encouraging.

The CQC do not come back for 3 years if all goes well. As soon as we receive the CQC  report  we will share with the PPG group and put on our website.

Election of Chair

JK to continue as chair

Ideas for Future Meeting

We are very keen to encourage more patients to join our PPG meeting. Marion to look into putting a stand in Reception .  We are also considering holding evening PPG meetings ,  in the hope that more patients will be free to join us.

Any other Business

Patient’s should not park in the disabled bays unless they are displaying a Disabled badge.  HC will display this on the calling board.

JD will speak to the cleaners regarding leaving the chairs in reception to close together.

A Walkway from Middleton Road to Green Wrythe lane would be very helpful especially for disabled patient’s. Marion will look into this to see if possible.

25th September 2017

Attendees - MG, CK, JD, JK, EK, MC, DM, WF

Janet started the meeting with introductions from the group.

1. Car Park - With regards to the land at the back of the staff car park, it has been mentioned that this may be turned into a car park which will be a very good idea. Also a walkway for patients to cut through would be very useful for the elderly and disabled.

2. Fire Test - The staff car park is the fire assembly point for the surgery. We have a fire drill once every six weeks for a trail to evacuate the building. The fire alarm is tested each week. A member of staff in the clinic is the Fire Marshall for the building.

3. Privacy at Reception - MG is looking into organising a post to ask patients to wait behind whilst queuing at reception, this will allow patients more privacy.

4. Improving PPG Members - We had a visit from the CCG, also a lady from Health Watch, who is going to contact Marion to give us a few pointers to try to improve the PPG. Virtual PPG encourages patients to send in their questions in advance. Marion will look into this scheme.

Date of next meeting - TBC

4^th October 2018

Attendees - MG, CK, JD, JK, WF, DM

Water Machine - We discussed the possibility of having a water machine located in the reception area for the patients. We currently have one in the office. If a patient feels unwell they are able to ask for a glass of water. We are unable to move this into reception in case the water spills and causes accidents.

 Notice Board - It has been noted that a lot of the notices/posters on the board are either out of date or irrelevant. We will attempt to try and clear this within the next few days and dispose of any out of adverts. We will try to space out the remaining ones so that they are easier to read.

 Flu Injections - There is a change in the flu vaccinations this year. There are two different types of injections this year – one for the over 65’s and one for the under 65’s. We have started the clinics for this now and there are posters/advertisements in the reception area informing patients of this.

Pam Howe Pam Howe – Sutton Health Watch is keen to attend our PPG meetings. Marion will be contacting her to see if she can attend our next meeting.

 Car Park Access - There are still talks about a pathway through the car park which would make access easier. There is no date yet about when this will happen.

 Scooters - Scooters are no longer being allowed into the surgery

 New Uniform - We have recently purchased new work blouses for Reception/Admin. We have received lovely feedback from patients who like the new uniform.

 CQC - There is no planned visit for the CQC in the near future. Once a year they will send a template for us to complete and send back.

 Results - The last results from June/July are that 53% of patients found it easier to get through on the phone. They also found receptionists very helpful. We will try to improve further.

Other Topics - Feedback is that receptionists answer the phone beautifully and are always very helpful.

Date of next meeting - 6^th December and we will be supplying mince pies!